Refund & Cancellation Policy

1. Made-to-order work

Almost everything Visually Art supplies is made to your order: printed items, custom packaging, branding, design, websites, films and other services. Because it is produced to your specification, it cannot be resold, so this policy is stricter than for ready-made products.

2. When an order is confirmed

An order is confirmed when you approve our quotation and the advance shown on it is received. Production starts only after you approve the final artwork or proof in writing (email or WhatsApp).

3. Cancellation

Before design or production work has started, you may cancel in writing. We refund the advance after deducting any costs already incurred, such as design time, materials bought for your job and payment-gateway charges.

Once you have approved the artwork or proof, or production has started, the order cannot be cancelled and the amount paid is not refundable.

For design, website, digital marketing, film and other services, fees for work already delivered or milestones already completed are not refundable.

4. Proof approval is your responsibility

Please check every proof carefully: text, spelling, numbers, sizes, colours, barcodes and legal information. We print exactly what you approve. Mistakes in an approved proof are not a defect and are not refunded or reprinted free of charge.

5. Defects and reprints

If the delivered goods differ from the approved proof because of our error, or have a manufacturing defect, tell us within 48 hours of delivery at info@visuallyart.com with your order number, clear photos and an unboxing video.

After we verify the claim, we reprint or repair the affected quantity at our cost. Our multi-point quality check is designed to catch problems before dispatch. A refund for the affected part is made only if a reprint is not possible.

Claims received after 48 hours, or without photos and an unboxing video, cannot be accepted.

6. What is not a defect

Small colour differences between a screen and print, between paper stocks or between print runs; small variations in cutting, folding and size within normal printing tolerances; and a quantity difference within normal printing practice (over or under supply of up to 5%), which is billed at actual quantity.

7. Refund method and time

Approved refunds are paid to the original payment method within 7 to 10 working days after approval. Payment-gateway or bank charges already deducted by them are not refundable.

8. Samples, rush and third-party costs

Sample kits, rush charges, courier charges and costs paid to third parties for your project (such as stock images, domains, hosting, ad spend or exhibition space) are not refundable.

Contact

Visually Art, T-15, 3rd Floor, Baljeet Nagar, West Patel Nagar, New Delhi 110008. Email info@visuallyart.com, phone +91-8882939924 (Monday to Saturday, 10:00 to 19:00 IST).