Shipping & Delivery Policy

1. Where we deliver

We deliver across India. Delivery outside India is available on request and is quoted separately. You may also collect your order from us in New Delhi by appointment.

2. Delivery time

Timelines start after you approve the final proof and the payment due is received. Delivery dates in quotations are estimates based on quantity, finish and destination, and are not guaranteed. We tell you promptly if a timeline changes.

3. Shipping charges

Shipping, packing and insurance charges are shown on the quotation or invoice unless the quotation says delivery is included.

4. Delays outside our control

We are not responsible for delays caused by courier or transport companies, weather, strikes, public holidays, government restrictions or other events outside our control, or by late approvals, late payments or changes requested by you.

5. Address and receiving

Please give a complete delivery address and a contact person who is available to receive the goods. Re-delivery caused by a wrong or incomplete address, or by nobody being available, is charged extra.

6. Check on delivery

Please count the cartons and check the outer packing when the goods arrive. If anything is damaged or missing, note it on the delivery receipt where possible, and email us within 48 hours with photos and an unboxing video. We then raise the claim with the carrier and arrange a replacement for verified transit damage.

7. Digital deliveries

Designs, files, websites and other digital work are delivered by email, cloud link or direct handover. Delivery is complete when the files or access are sent to you.

Contact

Visually Art, T-15, 3rd Floor, Baljeet Nagar, West Patel Nagar, New Delhi 110008. Email info@visuallyart.com, phone +91-8882939924 (Monday to Saturday, 10:00 to 19:00 IST).